I have an Arris Surfboard SB which is connected directly to the wall coaxial cable. It is definitely not the router because the modem lights are the ones turning off. I have had this problem multiple times, and I have had multiple technicians come to "fix" this specific issue more than 3 times over the past year. I wasn't losing connection for maybe 5 months since the last technician vist, but I started losing connection again this week. On the modem, I should have 2 blue lights which shows that the upstream and downstream channels are bonded which means I am getting high-speed internet, and that is what I usually get when my internet doesn't mess up. However, today it has stopped showing the upstream blue light, and it now has a green light. I will try to post a status of the channels when both are properly bonded and I have 2 blue lights, but right now, it is just the downstream channel that is displaying a blue light. Please help me determine the root of the problem. My last resort is to call a technician because they always say the same script, and it always leads to the same temporary solutions.
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Use all of your Internet connections at once
Comcast is one of the biggest Internet service providers in the US. When this happens, the first step is to check for service outages in your area on the Xfinity status center page. Internet service outages can last anywhere from a couple of seconds to hours and even days. This is very unfortunate, as you will not be able to enjoy your Internet:. To be absolutely sure you will be online if Comcast Xfinity Internet has a service outage, you need to use Speedify. This app for your computer and smartphone is able to seamlessly combine 2 or more Internet connections at the same time. This saves you from a connection that keeps on dropping.
Restart your modem.
Go to Solution. The downstream power is on the low side, and so are the SNR's. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems. Greetings, tlcondor! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day!
I work online with people on the West Coast I'm in Virginia and my internet goes out almost every night a little after 11 pm. I'm on my third router, so it's not that. Comcast swears it does not decrease the bandwidth at night. I've tried "troubleshooting" with them countless times, and the only advice is to swap routers. I seriously need to check with colleagues after 11 pm and sometimes do some work. This has been going on since Feb. I have no choice or I would pitch everything into the pond and do without TV.